Security and privacy

Here at COMTEK we want to make your experience shopping with us online as easy as possible. With this in mind, here you’ll find a list of useful pages when using our site, including registering with us, how to buy online, all about your order and payments and security and peace of mind.

We’re thrilled you’ve chosen COMTEK and we want to make sure you’re thrilled with us

 

Is shopping online with COMTEK safe?

At COMTEK, we care about security and make every effort to ensure our transaction process is safe and that your personal information is secure.

We guarantee that every order you make on our website is safe. We use strict security precautions to make our website safe, including the use of a Secure Socket Layer (SSL) server. Any information you enter while you''re using the secure server is encrypted before being transmitted, so it is virtually impossible for an outside party to access or intercept your information.

You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the bar at the bottom of your screen. This should appear on any page where you are entering personal information, such as your payment card details.

The latest versions of the most popular browsers, Internet Explorer, Safari and Firefox support this secure connection. If for any reason this option has been disabled on your browser, you will not be able to transact or login until you reset these options. Find these options under ‘control panel’ then ''security''.

How do you protect my credit card details and personal information?

We don't save any card or payment information as all this is managed by Paypal.

How do you protect me against fraud?

We use identity checking to protect you and detect and prevent fraud. As part of our security checks we may call you to verify your details and your identity.

Card transactions are authenticated on our behalf by our Paypal. This means that, for your own security, we try to ensure that only the owner of the card is able to use it. Our Identity Verification partner will check against various public and private databases and retain a record of the check and your details that they may use to assist other companies with identity checking.

What information do you collect?

The information we collect via may include:

•    your Internet protocol (IP) address
•    log in and password details
•    your browser type and version
•    your purchase history

What do you do with the information you collect? 

The details we collect help us:

•    process your order and provide aftersales service
•    carry out security checks and check with our Identity Verification partner
•    comply with legal requirements e.g. if you buy a TV, we are obliged to pass your details to the TV licensing authority

We are a subsidiary of DSG international plc and may need to pass the information we collect to other companies within our group for administrative purposes. We may also use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.

Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you or require you to enter your password to access areas of the site displaying sensitive personal information.

Tips for safe online shopping

•    Protect your password by making it difficult to guess. Anyone who knows your password can access your account.
 

Privacy Policy & Cookies

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the EU Privacy and Communications Directive). This includes information submitted voluntarily by you through a form or gathered automatically as you visit this website.

You should not submit any sensitive or private information through this website except through acknowledged secure areas. The owners of this website accept no responsibility for data submitted through insecure areas of this website.

By submitting your contact details to us, we may contact you or send you marketing materials. We will give you the chance to refuse any marketing email from us in the future.

This website uses cookies which are stored on your browser. You can usually modify your browser settings to prevent this happening. However, by disabling cookies, or certain types of cookie, you may hinder your user experience on this and other websites, or prevent them from working entirely.

Some cookies used on this website are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.

Some cookies used on this website collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.

These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Some cookies used on this website allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Cookies may also be used to improve the user experience and to enable some of the functionality provided by this website.

Please note that some cookies may be placed by third party service providers who perform some of these functions (or other services) for us. Cookies are used on this website for the following third party services: Google Analytics, LinkedIn Follow button, Facebook Like Button, Twitter Follow button, Google +1 button, AddThis social bookmarking tool, YouTube videos. Some of these services may be used to track your behaviour on other websites and we have no control over this.

By continuing to use this website without adjusting your browser's cookie settings, you agree that we can place these cookies on your device.

As is true with most websites, our server will automatically log data regarding each visit such as your IP address, browser type, referring/exit pages, and operating system. We may use this information to monitor server errors, server administration or to monitor visitor behaviour. It is not possible for this to be disabled on a per-user basis so you must leave this website (and the internet entirely) if you do not agree to this happening.

This privacy policy applies to this website only and does not apply to any websites that this website may link to.

If you have any questions/comments about privacy, you should contact us.

 

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