Delivery & installation service
Unfortunately we do not deliver to any off shore Islands. We only deliver to mainland Britain.
Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 60 days of the date of the Order Confirmation, unless there are exceptional circumstances.
For goods paid for through PayPal we will deliver to the address on Paypal only, so please make sure the registered address on Paypal is the one you want delivery to. If it is a different address please add delivery address to Paypal and choose as the delivery address option when checking out.
GET AN UPDATE THE NIGHT BEFORE
If you choose our standard delivery option then the approximate delivery options will be sent in the confirmation email.IF YOU’VE ORDERED PRODUCT :
- Standard delivery is Monday to Friday (excluding Bank Holidays), generally from 7am to 8pm, and we aim to get your purchase to you within 3-5 working days. Please allow 4-7 working for extended Bank Holiday periods such as Christmas and Easter.
- When possible we offer a flexible delivery service, available from Monday to Saturday on a day or timed slot of your choice with delivery from the day after the date you place your order (subject to availability).
- If your order is being delivered by courier you can track your parcel by clicking on the link in your order confirmation email.
- Please note there maybe extra delivery charges to IRELAND & OFFSHORE DESTINATIONS. These will be confirmed after ordering and we will contact you and confirm before shipping the order.
COMTEK- SUPPORTING YOU EVERY STEP OF THE WAY
You’ve probably seen the COMTEK logo around our stores or on our uniforms, and you may be wondering what it’s all about. Simply put, Knowhow is our commitment to giving you the best possible service – something that doesn’t stop once you walk out of our stores.
COMTEK™ is the new face of technology service and support – we want you to be able to enjoy your new product for years to come. From getting it home and setting it up, or helping you get the most from your technology we are here to help with our COMTEK. If your product lets you down, we can get you back up and running again.
You will find COMTEK™ can offer friendly help and advice, we’ll be there to deliver and install your new purchase. We’re at the end of the phone 24/7 or online with loads of useful hints, tips and guides. Whichever way you want to get in touch, we promise you this – we’ll talk to you like a human being and won’t use a lot of tech speak.
WE'VE CREATED A RANGE DESIGNED TO HELP YOU OUT
You can browse our free online Knowledge Base – an ever-growing source of information filled with hints and tips that help you get the most out of your products. The guides cover everything from computer maintenance to photography and even finding the water hardness settings for your dishwasher. Many articles let you know about features you may have missed or show you the best way to look after your product so it lasts even longer, saving you money on repairs and replacements.
SERVICES TO SAVE YOU STRESS
For added convenience and peace of mind, we have a comprehensive range of Knowhow services for every stage in your product’s life. From delivery and installation options through to repair and replacement plans, our experts are on hand to make everything easier. With some products we can even take your old model away and recycle it, for free, when we install your new one! It’s all designed to save you time and hassle.
Installing new equipement can be a little daunting, especially when they require connecting to internet/nnetworks. COMTEK™ has a team of fully trained certified engineers ready and waiting to help you.
COMPUTER SET UP & PERSONALISE
We COMTEK to setup your new Apple Mac or Microsoft Windows PC. We'll install your software, setup your gadgets and show you how everything works. Enjoy your new computer.
SOFTWARE INSTALL & CHECK
To save you the hassle, once you've chosen the software you want, we can install it on the spot. Just bring in your PC and we'll take care of the rest.
OPERATING SYSTEM UPGRADE & CHECK
If your PC or Mac computer is a few years old the chances are that you’ll be running an older version of the operating system. This means that you could be missing out on some of the latest support for new technology and software.
Upgrading to Microsoft Windows 7 or Mac OS X Lion will mean that you’re making the most of your computer and all the features and benefits that the latest technology has to offer.
HARDWARE INSTALL & CHECK
The COMTEK™ Team are on hand to give you simple, non techie advice on the best way to upgrade your computer. There’s no need to get your hands dirty because we can install your new upgrades for you.
NETWORK SET UP & SUPPORT
The COMTEK™ Team are networking experts. We can come to your home and do all the fiddly configuration and set up that will allow you enjoy all those “connected” features of your gadgets.
TABLET SET UP & PERSONALISE
Whether you choose Apple iPad, BlackBerry PlayBook or Google Android, we have the COMTEK™ to get you up and running, making the most of your new Tablet. A COMTEK™ Expert will show you how everything works so you won’t need the manual.
TABLET SET UP & PERSONALISE, PLUS INTERNET PROTECTION
Whether you choose Apple iPad, BlackBerry PlayBook or Google Android, we have the COMTEK™ to get you up and running. A COMTEK™ Expert will show you how everything works so you won’t need the manual.
NETBOOK SET UP & GO
Netbooks are great for those of us who just need to do a bit of web surfing, sending emails and editing Office documents on the move. They’re small, light and the battery lasts for hours. Setting them up for the first time is a bit different to laptops because Netbooks don’t have CD or DVD drives. We can get you set up in no time.
SET UP & SUPPORT
With SET UP & SUPPORT™ we really have thought of everything. From set up and personalisation of your computer to protection for your PC and identity – SET UP & SUPPORT™ includes the lot.
You’ll also be able access our clever 24/7 remote fix phone service which can solve over 80% of all your computer problems in an instant!
We use our computers for work, entertainment and learning, which means we build up a library of files that we cannot afford to lose. What would happen if your computer failed, or was lost or stolen? Do you have a backup of your precious files, folders, music, emails, videos and photos?
COMTEK™ Cloud Backup is an easy way to keep your files and folders backed up to our secure Internet storage. Once backed up your files can be accessed whenever you need them. Store upto 500GB.
Our easy to use software is quick to install and will continue to backup your computer without you having to remember.
VIRUS & SPYWARE REMOVAL
If your computer is infected by a virus, Trojan, worm, spyware or malware COMTEK™ can help. Our experts are able to track down those nasty bugs and wipe them from your computer.
24 7 HELP & ADVICE
This service will put an end to those computer frustrations. Struggling to get onto the internet or are you concerned about those strange pop ups? Perhaps you’re trying to attach a photo to an email or worried that your PC may have a virus? Our 24/7 HELP & ADVICE™ service will solve all these problems and more. It comes with our clever remote fix service where we can share control of your mouse and fix your problem remotely.
Our great value Computer Healthcheck is all you need to keep your PC running smoothly. We'll check Windows is OK and remove nasty viruses and spyware.
- MOT for your PC
- Viruses & spyware removed
- Hardware upgrade advice
SYSTEM RESET & RESTORE
If your computer is playing up or Windows won't load we can help. Our experts can re-install Windows and all Windows updates to get you up and running again.
- Get you PC back to normal
- Windows re-installed
- Setup user accounts and passwords
- Operating System discs created
DATA TRANSFER & CHECK
Moving files and settings from your old computer to your shiny new one just got easier. Our Data Transfer & Check service moves files, photos, music, videos and settings saving you time and stress.
- We move your files & folders to your new computer
- We''ll transfer all your music, videos & photos
- Mac & Windows supported
DATA WIPE & CHECK
Getting rid of your old computer or hard drive? We can fully wipe your hard drive to permanently remove your files and folders. Great for protecting your identity and privacy.
- Securely erase all data on your computer
- Protect your identity
- We can recycle your computer
DATA RESCUE & PROTECT
If you accidentally delete important files, photos or home videos we can help. Our state of the art technology can recover your lost or deleted files from Apple Mac and Microsoft Windows computers.
- Lost or deleted files recovered
- Files put onto DVD, USB stick or external hard drive
- Old hard drive securely recycled
- Mac & Windows computers
DESKTOP PC FAULT & FIX
If your desktop computer breaks down we can repair it in our state of the art repair lab. If we can't repair it you won't pay a penny.
- We''ll diagnose your PC
- Speedy repair service
- 3 month repair warranty
LAPTOP FAULT & FIX
If your laptop breaks down the experts and KNOWHOW can get you up and running again. We can repair major brands in our laptop repair workshop.
- We'll diagnose your laptop
- Speedy repair service
- 3 month repair warranty
NOT A COMTEK CUSTOMER?
No problem, we can still help with loads of stuff and you can access our useful guides and tutorials at COMTEKONLINE.CO.UK. Give us a call or visit us in store to see how we can help you.